Medior Methods & Operations Manager (#13886 - 's-Hertogenbosch, Netherlands)2019-05-22 10:33:11
In the role of Methods&Operational Manager you are responsible for the support, maintenance and operational activities the new built platform. You will give steering to your team that is responsible for agile development and support of their new platform. This platform is used daily by most schools, teachers and school children in the markets where it is already launched, and even more new launches are in the pipeline. In this position you will report to the Operational Lead and you collaborate closely with the Support Lead, who is responsible for overall incident/problem management. You will also steer our 3rd parties in providing us optimal technical and functional support.
As a Medior Methods&Operational Manager you will define and execute the operational processes for Primary Education Technology, defining KPIs and ensure they are met. You are responsible for operational management of all applications and systems that are part of their platform, and you are responsible for the continuity and availability of those in close collaboration with the agile development teams, other teams and other external parties. You ensure operational quality and reliability by continuous improvement based on a quality plan. The SLA with external partners are met and you perform periodical SLA reviews. This is something that you do together with setting up OLA and make sure that all teams within the organisation are able to collaborate smoothly. You controll, monitor and report operational budgets and plan effictively strategies fort he financial wellbuing operational activities.
You will mainly work from the office in Den bosch or Antwerp or the other way round and you are willing to travel between these locations, and occasionally do short business trips within Europe.
- You have at least 3 years of experience in IT operations, business continuity and platform management;
- You are have expert knowledge of ITIL and experience with DevOps teams;
- You have experience with Cloud infrastructure (AWS);
- You have strong analytical capabilities, are social and strong in your communication;
- You are fluent in your English languague, Dutch is a big plus;
Are you interested in this position or do you know someone who fits this position? Do not hesitate to give us a reaction with your personal motivation, cv and your price to email@example.com!
Duur: 6 months
Werklocatie: 's-Hertogenbosch, Netherlands
Vereisten: Min. 5 jaar professionele IT-ervaring.
Type opdracht: Freelance