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Technical Support Engineer - Zeist, Utrecht

2019-05-15 07:55:11
Functie omschrijving:
The Technical Support Engineer at Forcare provides support to the client and its partners/customers.

A role as Engineer in the Forcare Customer Support team consists of a diversity of tasks and responsibilities. These tasks and responsibilities are varying with the Forcare implementations in hospitals, which makes the job challenging.

Forcare has an inspiring international work environment that provides the possibility to balance work and home with lots of opportunity to grow your career and making a difference.

Main objectives and activities:
● Handles support tickets, takes phone calls
● Answers questions regarding installation, configuration and product functionality
● Provides support remotely from the office, occasionally onsite
● Collaborates, if needed with Development, to resolve complex technical issues and if possible to prevent these issues from happening again
● Updates the knowledge base
● Can provide technical training occasionally
● Can implement technical change requests
● Manages environments (OS + software)
- Upgrading Forcare software / 3rd party products / OS + security patches
- Runs reports, executes Proactive support + monitoring of critical systems
- Updates licenses

Experience:
● A technical professional with at least 3 years of experience with supporting complex IT solutions
● Provided support for software products within the healthcare market

Personal skills:
● “Get things done” mentality
● Pro-active attitude
● Strong analytical skills
● Interpersonal abilities (Can relate well to others, both colleagues and customers)
● Effective communicator in English (both oral and written)
● Customer-oriented
● Flexible in working hours, travel and work environments
● Team player

Required:
● Higher education (Bachelor)
● Good verbal and writing skills in English and Dutch
● Operating systems (Windows Server / Linux)
● Database management and writing SQL queries
● One or more script languages
● HTML/XML/SOAP
● Infrastructure and Network troubleshooting

Preferred:
● Proficient with Apache Tomcat (installation, configuration, maintenance)
● Knowledge of Healthcare communication standards (DICOM, HL7, IHE)

Deadline: 17-05-2019 voor 11:00 uur
Tarief: € 55,- / € 60,-
Start: z.s.m.
Duur: 6 maanden met optie op verlenging
Uren: 40

Let op: freelancers moeten bereid zijn voor de duur van de opdracht bij ons op de payroll te komen. Inhuur van derden is wel toegestaan.